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1. ITO Svc Delivery Cons II (Asset Information Management) - full time
Malaysia-Cyberjaya
Job Posting:03/25/2011-Requisition ID 577994
· Apply technical knowledge to operate a technology area (e.g. server administration, technical security management, performance
management) or customer group with moderate risk/complexity. Integrate technical knowledge and business understanding to create
superior solutions for HP and for customers.
· Incident Management: Resolve most technical incidents independently within your technical area. Work with team members to resolve
more complex or cross-technology incidents.
· Escalation Management: identify potential escalations and alert management proactively.
· Problem Management: Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility.
· Change Management/Implementation: Independently review, implement, and verify changes/solutions of moderate complexity and risk to
meet customer and/or trade/HP Information Technology (HPIT) infrastructure needs within area(s) of technical responsibility.
· Patch and Security Management: Apply patch and security changes per policy. Proactively monitor the environment for patch compliance.
· Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate.
· Solution Design: Apply HP solutions to meet moderately complex customer and/or trade/HPIT infrastructure needs within area(s) of
technical responsibility.
· Quality: Provide continual improvement recommendations/direction setting advice within work team.
· Project Management: Participate in customer and internal projects, including transformation. Lead projects from own responsibility area.
· Customer Relationship Management: Balance internal needs with customers and/or internal businesses/end user's needs within defined
parameters.
· Teamwork: Work as part of a team, which may be virtual, global, and/or multi-functional. Seen as a resource to the team within area of
technical responsibility. Typically advises or sets direction for:
· May provide leadership for small customer(s) or provide input for larger customer(s)
· Sub-region or region
Qualifications
Education and Experience Required:
Bachelor's degree in Computer Science, Engineering, Business, or related field or equivalent work experience. May hold entry-level or intermediate-level certification(s) in work field. Typically 2-5 years of relevant experience
Knowledge and Skills Required:
Typical skills include:
· Understanding of technology in direct responsibility
· (developing) General understanding of related technologies
· Customer Service
· General Project Management
· (developing) Customer/Vendor Management
· (developing) Business Analysis
· (developing) General Financial Management
Critical Competencies to Drive Business Results:
Business Execution & Performance Monitoring
Actively monitors business performance to ensure effectiveness, adjust strategy as required, and identify investment returns
Program Tracking and Reporting
Continuously mines program data to assess overall contribution of program to business success
Cost and Budget Management
Establishes, tracks and enforces spending parameters to protect HP's business assets, and ensure their effective engagement
Operations Building/Process Improvement
Monitors, troubleshoots, and improves area-of-control operational processes to ensure optimum performance and practice consistency
Outsourcing Methods/Processes
Systematically uses Information Technology (IT) Outsourcing Methodology (ITOM) to coordinate activities and communications, and contribute to the achievement of desired results
Client/Customer Relationship Building
Demonstrates client-sensitive practices within the account(s) and internal gate-keeping within HP to support building strategic trusted advisor status
HPS/BU Business Context
Understands the market segments sold into, the business challenges addressed by HP Services (HPS)/Business Unit (BU) solutions, and HP's strategy for market penetration
HPS/BU Solutions
Understands HPS/BU solutions in area-of-responsibility- what they consist of, product roadmaps, key technology concepts, and the competitive landscape in which they are sold
HPS Solution Interfaces
Understands how services in area-of-responsibility fit within or interface with the sales of other solutions - HPS, other Global/General Business Unit (GBU)s, or HP's partner strategies
Change Management
Develops methods for supporting innovation and change across the organization
Problem Solving
Approaches problems in a rational manner using sound strategies that ensure comprehensive understanding and effective resolution
Job
- ServicesPrimary Location
- Malaysia-CyberjayaOrganization
- GBS-Glb Bus ServicesSchedule
- Full-timeJob Type
- ExperiencedShift
- Day JobTravel
- No2. Technology Consultant III- BPM Lead
- FULL TIME
Malaysia-Kuala Lumpur
Job Posting:03/25/2011-Requisition ID 582417
Description
· Responsible for implementing part or all of the technical solution to the client, in accordance with an agreed technical design.
Occasionally responsible for providing a detailed technical design for enterprise solutions. Understands a broad spectrum of HP
technology in order to provide part or all of a detailed technical design which meets customer requirements.
· Often leads small to medium technical projects. Works with and under the direction of the Project/Technical Manager and with customer
nominated representatives. Liaises with Solutions Architect as appropriate.
· Provides technical support and input on the application of technology to a defined business segment. Provides advice on solution and
integration opportunities to defined segments.
· Provides technical leadership on specific integration activities that are part of an engagement.
· Provides planning and design support for the development of solution architectures that will be implemented in a multiple system
environment.
· Communicates across client community, and is viewed as adding value. Demonstrates execution of the HP strategy.
· Contributes to knowledge tools and communities, and ensures project learning's are documented and shared. Role models Focuses on
single customer. Solves diverse and complex. May lead a project team.
Qualifications
Education and Experience Required:
5+ years of professional experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree, three additional years of relevant professional experience (8+ years in total).
Knowledge and Skills Required:
· Has sufficient depth and breadth of technical knowledge to be individually responsible for the design and scope of deliverables within a
field of expertise. Has led small team in delivery of a specific deliverable.
· Has mastered at least one technical discipline with strong knowledge in at least three major technology areas. Possesses advanced
level of business, technical, or functional knowledge.
· Has ability to perform/drive resolution of problems on combinations and interactions of products. Ability to apply technology and
consulting to solve a client business problem.
· Able to communicate and present complex issues with assurance and confidence. Demonstrates the use of consulting skills including:
questioning, listening, ideas development, permission and rapport, and influencing.
· Ability to conduct/lead oral status/technical interchange meetings with clients on small to medium sized engagements.
· Owns and produces customer documentation. Ability to translate technical details into concise and easy to understand written form.
Ability to write relevant components of a proposal document (e.g. answer specific RFP questions). Ability to translate verbal
requirements from face to face client meetings into requirements documents, statements of work, and proposals.
· Able to discuss (within own area of expertise) requirements with a customer, and to challenge and clarify when appropriate. From the
requirements, able to develop a high level design or plan, and then estimate the amount of effort required to deliver. Able to advise the
engagement owner about the risks associated with this work package.
· Ability to work with a team to provide written responses to technical proposals and /or reports/documentation for delivery.
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